There are a number of reasons why your card may have been declined, some of the most common ones are:
- It simply may be that you may not have enough funds in the wallet you are trying to use.
- The merchant doesn’t accept the card; some retailers do not accept pre-paid debit cards
- To protect you from fraud all your card transactions must get real-time authorisation. If their terminal isn’t online then it will decline your transaction. If the card continues to be declined, please contact our Client Support Team.
- You may have your card linked to the incorrect wallet.