Please note that withdrawals can only be submitted via your USD wallet so if you have your funds in your Gold or Silver wallet please sell the desired amount first. See our how-to sell Gold or Silver videos for those steps and then come back to this video.
Once inside your USD wallet, you will see a withdraw button at the bottom right-hand corner of the screen. Please tap on this button.
Enter the amount you would like to withdraw and your bank details ensuring that all sections are filled in with the correct details for ACH bank transfers, otherwise, your withdrawal will be returned. Also, all sections need to be filled in, otherwise, you will not be able to proceed to the final Review. Once all sections have been filled in, you can then tap Review.
Review your details one final time before tapping 'Confirm'.
You will then receive a confirmation screen that your withdrawal has been submitted along with a message to allow up to 5 working days for the funds to be received.
Please note if any additional information is required to complete your withdrawal, our payments team will reach out to you via your registered e-mail.