If you lose your card or if it has been stolen, please block it via the app right away by following these steps:
- Log into your Glint App;
- Drag down the ‘Balances’ and ‘Top Stories’ section so you can see your full card; and
- Select the ‘Freeze’ button under your card. You will see your card appear frozen.
If you are unable to find your card while it is in the ‘Frozen’ state, then ‘Cancel’ the card. You can order a replacement card via the app which will be subject to fees.
If you are unable to access the app or you know or suspect that your Glint Card is lost or stolen, or that your PIN is known to an unauthorised person, or if you think a Glint Card transaction has been unauthorised, you must inform us firstname.lastname@example.org.